Medicare callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives

Medicare callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives

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In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers'...

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Bibliographic Details
Corporate Authors: United States Government Accountability Office, United States Congress. House. Committee on Ways and Means. Subcommittee on Health
Format: Government Document Electronic Book
Language:English
Published: [Washington, D.C.] : U.S. Govt. Accountability Office, [2008]
Subjects:
Centers for Medicare & Medicaid Services (U.S.) > Customer services > Evaluation
Medicare
Minorities > Services for > United States > Evaluation

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Yale University

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