Telephone courtesy & customer service : be your company's lifeline to customers /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
[Rochester, N.Y.] :
Axzo Press,
©2009
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| Edition: | 4th ed |
| Series: | Fifty-Minute series
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| Subjects: |
Table of Contents:
- Quality customer service
- Basic telephone skills
- Professional telephone skills
- Understanding customers
- What customers want and the role of attitude