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  1. 21
    An assessment of Medicare beneficiaries' understanding of the differences between the traditional Medicare program and HMOs /
    by Hibbard, Judith
    Published 1998

    Book
  2. 22
    Keeping the customer satisfied--a guide to field service /
    Published 1989

    Book
  3. 23
    Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world /
    by Blackshaw, Pete
    Published 2008

    Book
  4. 24
    37 quick and easy tips you can use to keep your customers /
    Published 1990

    Book
  5. 25
    Survey of consumer opinion in Australia /
    by Winton, Leslie
    Published 1987

    Book
  6. 26
    ha-Sherut she-ani doresh : mikhtvim meha-laḳoaḥ shelkha /
    by Arussy, Lior
    Published 1996

    Book
  7. 27
    Customer Experience Innovation : How to Get a Lasting Market Edge
    by Dew, Robert
    Published 2018

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  8. 28
    Customer-driven manufacturing /
    Published 1997

    Book
  9. 29
    An assessment of Medicare beneficiaries' understanding of the differences between the traditional Medicare program and HMOs /

    Book
  10. 30
    Ask! : the revolutionary new guide for getting total customer satisfaction /
    by Rollin, Barbara
    Published 2001

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  11. 31
    Serviços e satisfação : o caso dos supermercados de Teresina /
    by Rosa, Tiago Cardoso
    Published 2004

    Book
  12. 32
    Examining community values, identification formation, and consumer value assessment in the context of local food communities /
    by Press, Melea Dawn
    Published 2007

    Thesis Book
  13. 33
    NASA's customer satisfaction measurements /
    Published 1997

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Government Document Book
  14. 34
    Customer integration : the quality function deployment (QFD) leader's guide for decision making /
    by Daetz, Doug, 1941-
    Published 1995

    Book
  15. 35
    British National Health Service complaints procedures /
    by Yerby, Alonzo S
    Published 1975

    Government Document Book
  16. 36
    Bi-sheʾifah li-metsuyanut : amarot mi-raḥave ha-ʻolam ʻal koaḥ ratson ṿe-hatslaḥah /
    Published 1996

    Book
  17. 37
    CIM Revision Cards : Delivering Customer Value
    Published 2009

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  18. 38
    The handbook of customer satisfaction and loyalty measurement /

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  19. 39
    Corporate brand design : developing and managing brand identity /

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  20. 40
    Success is assured : satisfy your customers on time and on budget by optimizing decisions collaboratively using reusable visual models /

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
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