Conceptualizing and testing a dynamic process model of service quality /
| Corporate Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass. :
Marketing Science Institute,
[1992], ©1992
Cambridge, Mass. : c1992 |
| Series: | Report (Marketing Science Institute) ;
no. 92-121 |
| Subjects: |