Developments in the call centre industry : analysis, changes, and challenges /
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Taylor & Francis
2006
Routledge, 2006 |
| Series: | Routledge Studies in Business Organizations and Networks
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| Subjects: |